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STORE POLICY

PLACING AN ORDER

To place an order through our online store, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our online store in relation to the product. You should take care to ensure that all the information you provide to us is correct. Please check your order before submitting it to us. After you have placed an order, we will send an email to you acknowledging that we have received your order. We are not obliged to accept your order and may at our discretion decline to accept it. This is typically for the following reasons: a. the product is not available; b. we cannot authorize your payment; c. you are not allowed to purchase the product from us under the applicable law; d. we are not allowed to sell the product to you under the applicable law; or e. there has been an error in the pricing or description of the product. When we accept your order, we will confirm such acceptance by sending an email to you confirming that we have received your Order and will be preparing to ship the product to your address. A binding contract in respect of the product ordered will be formed between you and us when the confirmation email is sent to you.

PAYMENT METHODS

We accept payments via Debit and Credit Card payments via PayPal. You do not need to have a PayPal account to checkout.

PROCESSING TIME

Products in stock are normally shipped within 5 working days. We will deliver the products to the address given in your order. If the products are not in stock, we will notify you via email.

RETURNS AND EXCHANGES

We gladly accept returns and exchanges Contact me within: 14 days of delivery Please send items back within 30 days of delivery We don't accept cancellations once the shipment is on its way or production for custom or personalized items has begun. But please contact us if you have any problems with your order. The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom or personalized orders Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

CONDITIONS OF RETURN

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. If possible, please provide us with a tracking number for the return shipment. If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs. If you have any questions, please contact us.

TERMS AND CONDITIONS

Please read these Terms and Conditions carefully before using our webstore operated by SALA Essentials ( LUMA-S Pte. Ltd. UEN No. 201905290C) These Terms apply to all visitors, users and others who access or use the Service. Your access to and use of the Service is conditional upon on your acceptance of and compliance with these Terms. By accessing or using the Service you agree to be bound by these Terms. We reserve the right to revise these Terms from time to time without further notice. Please check these Terms from time to time for any amendments.

DISCLAIMER

The information contained on our online store is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our online store or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products, our online store or the Service. We reserve the right to make additions, deletions, or modification to the contents on the online store at any time without prior notice. We do not warrant that the online store is free of viruses or other harmful components. You agree that we do not make any representations or warranties

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